Care Team Coordinator / Scheduler

I believe that better care begins at home.
Compassionate care, uncompromising service and clinical excellence - that's what Gentiva® patients have come to expect from our clinicians for nearly 40 years. Gentiva, America's homecare leader, has set the clinical standard for today's fastest-growing segment of healthcare - homecare. By creating innovative solutions that lead to high-quality patient outcomes, Gentiva's patient-centered approach improves quality of life and independence. With Gentiva, great healthcare has come home.


I believe I can make a difference.
With almost 40 years of experience and more than 380 locations in 39 states, Gentiva serves approximately half a million patients annually. Gentiva is a company on the move - driving some of the most exciting new opportunities in home healthcare. Financially and strategically, we are positioned to be a key player in the industry for years to come. All of which make Gentiva the place to be.


I believe in working for a company that cares as much as I do.

Gentiva offers our Care Team Coordinators / Schedulers a unique employment package that includes:

• Working in an environment where you are supported by a team of skilled healthcare professionals who are committed to providing the highest level of care where the patient comes first
  
• A competitive salary
  
• Comprehensive benefits which include competitive pay with direct deposit, medical, dental, vision, short and long term disability, life insurance, a generous PTO package, paid holidays, 401(k), tuition reimbursement and much more

I believe I can make a difference every single day.

As a Care Team Coordinator / Scheduler, you will:

• Receive and enter data for new and current patients and employee records.
  
• Create, maintain and update the clinician's schedules according to authorizations and patient needs. Maintain clinician's availability lists.
  
• Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients.
  
• Ensure adherence to company policies associated with record establishment, retention, maintenance and confidentiality.
  
• Prepare clinical records for new patients upon receipt of referral. Complete quantitative administrative review of clinical records at start of care and upon patient discharge.
  
• File incoming documents daily. Maintain a control procedure for active patient files. Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements.
  
• Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.

Qualifications

• High School Diploma or equivalent
• Minimum of one year data entry, word processing and/or medical records maintenance experience in a medical or healthcare customer service environment
• Attention to detail, along with excellent organizational, verbal and written communication skills. Exceptional customer service and problem-solving skills.
• Ability to multi-task, worker under pressure with changing priorities and short deadlines
• Excellent computer skills