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Customer Service Specialist Team Lead Job Details

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Company:  Apria Healthcare
Job Code:  004331
Categories:  Home Healthcare / Home Care
Job Role:  Sales / Marketing / Community Relations
Job Type:  Full Time
Country:  United States
Region/Province:  Tennessee (TN)
City:  Jackson
Job Description: 
 Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations.  We are committed to full-service homecare solutions that give maximum independence to our patients.  Please visit our website at www.apria.com.


  • Demonstrates professional etiquette and courtesy when interfacing with customers. 

  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. 

  • Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices. 

  • Performs quality control checks on subordinate staff. 

  • Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. 

  • Troubleshoots problems regarding orders. 

  • May also act as back-up to subordinate staff and/or carry workload similar to a Senior Customer Service Specialist.

  • Schedules, coaches and organizes work assignments.  Ensures work is performed accurately, efficiently and timely.  Monitors staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate.  Conducts performance appraisals and makes recommendations on selection, promotion, merit increases and employee discipline.  Provides training for new employees.

  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".

  • Performs other related duties as directed by supervisor.


 

  • Education or experience equivalent to a high school diploma is required. 

  • At least five years related experience is required. 

  • Successful completion of Apria Healthcare's Certification Program.


Apria Healthcare (or Coram Healthcare) is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V

 

 
Post Date:  03/04/2010
 

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