• Trains, facilitates and assesses training programs for the Health Services Utilization Management department.


• Assesses designs and develops instructional materials including training manuals, teaching aids, self-paced study and performance evaluation tools, in conjunction with the training department.


• Conducts research for needs assessments and provides written complete detailed recommendations to Training Director of Health Services.


• Manages group dynamics through the use of "learner focused" environment and adult accelerated learning methods.


• Develops and conducts audits to identify training needs and opportunities for performance improvement for health services utilization management department.


• Reviews all programs assigned and continuously ensure they meet the rigorous standards that are set forth by WellCare health services department.


• Produces professional presentations and training materials using MS Word, PowerPoint and other desktop publishing software.


• Revises existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers.


• Coordinates and organizes enrollment of students, assemble necessary program materials, decoration/setup of classroom, shopping for supplies, catering and other functions to enhance the training process.


• Assists Health Services Training Director with tasks as required.


• Assess the "job fit" of students during training and immediately report non-progress directly to Training Director of Health Services.


• Performs special projects as needed.

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  Registered Nurse
  
  


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  Formal training in adult learning principles preferred (college level classes, or advanced certification training.)  
  
  


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  5 years clinical practice in a hospital, clinic or other provider setting.  
  
  


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  2 years in managed care or case management role. 
  
  


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  Experience with Government Programs, Medicare and Medicaid preferred. 
  
  


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  1-2 years experience making presentations to groups of 5 or more. 
  
  


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  Prefer direct training experience with member services, claims, customer service, call center and/or health management organization. 
  
  


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  Experience in the following areas/competencies is advantageous:  Claims / Member Services / Health Services / Call Center / Sales / Provider Relations Training and development / Corporate University/ HMO, managed healthcare or Insurance professional/ Curriculum development specialist/ Team leader for groups of 25 or more/ Online training / Computer based learning professional/ Public speaker / seminar leader
  
  

• Registered Nurse, licensed in Florida

Computer Skills:

• Proficient in Microsoft Office including Word, PowerPoint and Outlook.  


• Ability to learn company approved software and other industry software in order to perform job duties 

• Travel (as needed by Director of Training) to other WellCare locations not limited to Florida, New York and Connecticut for training business