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Branch Manager 4 Job Details

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Company:  Apria Healthcare
Job Code:  002019
Categories:  Home Healthcare / Home Care
Job Role:  Operations / Office Manager
Job Type:  Full Time
Country:  United States
Region/Province:  Pennsylvania (PA)
City:  Monroeville
Job Description: 
Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations.  We are committed to full-service homecare solutions that give maximum independence to our patients.  Please visit our website at www.apria.com. 


  • In a level 4 branch, incumbent is responsible for total profit and loss for the branch. 

  • Monitors staffing levels, expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins. 

  • Assists senior management in the development and preparation of the branch's annual budget, and is responsible for the execution of that budget.

  • Ensures proper acquisition business integration.

  • Ensures the effective operation and management of all functional areas of the branch such as customer service, accounts receivable, clinical and distribution. 

  • Implements and maintains office procedures and controls in compliance with company policies. 

  • Ensures facility is maintained in an attractive, safe and efficient manner.

  • Ensures operational procedures comply with federal, state, local and JCAHO regulations. 

  • Assists in developing, interpreting and implementing new policies.

  • Coordinates the implementation of new programs.

  • Ensures achievement of accounts receivable objectives for the branch in accordance with company standards.

  • Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff.

  • Ensures project deadlines and performance standards are established and met.

  • Creates an environment of excellence in serving customers. 

  • Ensures that customers receive the best possible service. 

  • Troubleshoots problem areas and initiates corrective action. 

  • Handles non-routine problems and inquiries from patients, physicians, referral sources and others.

  • Responsible for implementing Performance Improvement Process and demonstrating improved outcomes.

  • Assists in directing the local sales function. 

  • Assists in the development of budgeted sales goals and ensures sales goals are attained. 

  • Assists in evaluating and analyzing sales activities.

  • Assists in developing sales strategies.

  • Performs other related duties as directed by supervisor.


  • Education or experience equivalent to a four year college degree is required. 

  • At least eight years related work experience is required, including both of the following:

  • At least three years multi-disciplinary management experience with profit and loss responsibility in at least two of the following areas:


-          Customer Service

-          Distribution

-          Clinical

-          Sales


  • At least three years healthcare experience with direct customer contact.

  • Successful completion of Apria Healthcare's Customer Service Certification program.


Apria Healthcare (or Coram Healthcare) is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V

 

 
Post Date:  03/29/2010
 

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