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Clinical Service Liaison (Burlington, VT) Job Details

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Company:  Apria Healthcare
Job Code:  002210
Categories:  Home Healthcare / Home Care
Job Role:  LPN / LVN / Nurse
Job Type:  Part Time
Country:  United States
Region/Province:  Maine (ME)
City:  Yarmouth
Job Description: 
Coram, an Apria Healthcare Company, is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the country. Our more than 2,000 employees, including nearly 1,000 infusion nurses and pharmacists, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every day. 

 

Under the supervision of the Regional Vice President of Sales, the Clinical Service Liaison encompasses both clinical and basic sales skills.  The primary function of this position is to act as the front line clinical contact person for existing accounts while ensuring the highest level of customer service possible.  The Clinical Service Liaison will be responsible for maintaining and growing the profitability of assigned accounts, resolve questions and problems, provide training, coordinate services and maintain the company's top quality image to current customers.  THIS IS A PER DIEM OPPORTUNITY, 3 DAYS/WEEK.

Our final candidate will: 


  • Maintain and grow core therapy admits through customer relationships and provide responsive customer service within assigned accounts.  Evaluate current and future clinical and service needs for existing and new accounts.  Demonstrate thorough knowledge of core therapy referrals, qualifying criteria both by payor source and branch. 

  • Collaborate with case managers, payers, referral sources, home health agencies and our Coram staff to facilitate patient discharge and coordination of care. 

  • Conduct in-services and continuing education programs for referral sources and/or their support staff. 

  • Introduce new services, therapies, drug protocols and products to referral sources. 

  • Recognize opportunities for expanding the business relationships with existing accounts and involves the Territory Manager or Regional Vice President of Sales at the appropriate time to present and negotiate Coram's other programs.

  • Provide clinical expertise in support of the sales effort by utilizing your clinical skills to assist referral sources with the identification of appropriate home infusion candidates.  Perform assessments of patient's ability to provide care, and instruct patient regarding therapy and supplies.  At time, connecting patient to a pump in order to facilitate discharge from a facility will be required.

  • Appropriately document patient care activity, coordinate home infusion nursing services provided, and articulate all communication with patients, physician and referral source.

  • Ensure documentation is legible, accurate, complete, and complies with company policy and procedure for electronic and paper patient clinical record entries.

  • Communicate/coordinate discharge planning activities for new patient referrals with branch personnel (admissions, clinical, operations, reimbursement) and referral sources). 

  • Assist with activities to achieve favorable branch net revenue and profit margins that meet or exceed Coram's objectives.

  • Participate in all scheduled sales conference calls and branch meetings as directed.

  • Perform any other related duties as directed by the Branch Manager/Supervisor.

Candidates need to possess a current RN license in Vermont.  We will consider someone who has the knowledge equivalent to that which would normally be acquired by completing a four year college degree program in a clinically oriented area.  Our final candidate must have 4-5 years (or related and progressively more responsible or expansive work experience) in a clinical environment.  2-3 years experience in home infusion healthcare is strongly preferred.  A valid Driver's License, knowledge of insurance rules and regulations, along with some accounting and operational skills are needed as well.  Basic computer experience is required.

 

We are an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Because we believe in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V

 
Post Date:  12/21/2010
 

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