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Customer Care Specialist Job Details

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Company:  Apria Healthcare
Job Code:  013446
Categories:  Home Healthcare / Home Care
Job Role:  Sales / Marketing / Community Relations
Job Type:  Full Time
Country:  United States
Region/Province:  Pennsylvania (PA)
City:  Malvern
Job Description: 
 
Coram, an Apria Healthcare Company, is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the country. Our more than 2,000 employees, including nearly 1,000 infusion nurses and pharmacists, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every day.  Please visit our website at www.coramhc.com.
  • Oversees training and monitors the activities of the Admissions Representative and clerical support staff.
  • Initiates the admissions process for patient referrals by collecting demographic and insurance information on patients over the phone and acting as the primary contact for new and existing accounts.
  • Investigates type and level of insurance coverage to assess patient eligibility for the program.
  • Communicates with medical professionals and insurance company personnel to expedite patient eligible into program.
  • May resolve reimbursement issues with accounts, sales force and management.
  • Completes data entry in CPRS to ensure accuracy of reporting and outcomes.
  • Investigates data entry issues to correct data warehouse reports.
  • Enters initial patient delivery ticket with appropriate billing information.
  • Monitors computerized reports to avoid delays in customer billing information.
  • Follows up with other admissions Representatives to assure timely resolution to un-voucherables.
  • Compile information for reports at the request of the Supervisor.
  • Acts as a resource to all Admissions Representatives and clerical support staff.
  • Performs other related duties as directed by supervisor.
 

Qualifications:
  • Education or experience equivalent to a high school diploma is required. 
  • At least one year related experience is required.
Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V
 
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Post Date:  02/10/2012

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