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Intake Coordinator Job Details

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Company:  Gentiva
Job Code:  22879143
Categories:  Home Healthcare / Home Care
Job Role:  Maintenance / Facilities Mgmt / Building & Grounds
Job Type:  Full Time
Preferred Degree:  High School
Experience Required:  3 years
Salary:  Competitive
Country:  United States
Region/Province:  Arizona (AZ)
City:  Phoenix
Job Description: 

The homecare industry is revolutionizing healthcare in America. And Gentiva is leading that revolution with exceptional clinical care, innovative solutions and uncompromising service. Gentiva offers an employment package that includes education and training, comprehensive benefits and a positive work environment.

As an Intake Coordinator, you will:
*Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine the Company's ability to meet them. Record the outcome of calls either manually or in an automated manner, make follow-up calls as necessary, and identify alternative community service resources when Gentiva Health Service's solutions are not available.
*Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
*Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
*Identify potential payer sources, verify benefits with payer sources (as required by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers. Establish primary payers and document conversations with payer sources.
*Access national or regional account information, including the names of accounts and terms of the contracts as appropriate and communicate these conversations to branch and intake department staff as needed. Work with Intake team, branch staff, and patients to identify potential solutions as problems are identified with payer sources.
*Monitor and track referral sources' satisfaction levels. Communicate customer service issues to up-line Intake and branch staff as appropriate.Qualifications
*High School Diploma or equivalent
*Minimum of three years health care delivery or related business experience generally required
*Strong knowledge of medical terminology and a customer service focus
*Knowledge of insurance reimbursement process preferred
*Effective data entry and word processing, problem-solving, human relations, and oral/written communications skillsexpect more from Gentiva
At Gentiva, you'll find everything you need to make the most of your career, including
skilled, collaborative associates; a team-oriented approach and the resources of a national company. When you work for America's homecare leader, you can expect more: more opportunities, more challenges, more rewards. That's why Gentiva is the employer of choice for some of the most experienced and talented people in the healthcare industry.

*Gentiva Health Services, Inc. is an Affirmative Action/Equal Opportunity Employer M/F/D/V encouraged to apply.
Post Date:  02/08/2012

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