| Job Description: |
Title : Executive director Reports to : Vice President of Operations Supervises: Facility Department Heads Position Summary : The Executive Director of a Country Meadows facility is responsible for creating and maintaining a residential environment that is welcoming, home-like, safe, and supportive. They promote a team approach to resident services leading the team members to contribute their talents in the most effective way. A successful Executive Director demonstrates high customer satisfaction and high co-worker morale and productivity while meeting regulatory requirements and financial targets. Routine Functions of the Position : Responsibilities to Residents - Collaborates with marketing professionals and operational team to review prospective resident needs and to assure the ability of the team to satisfy them.
- Establishes working relationships with residents and their significant others as well as with surrounding community to promote positive relations.
- Participates in weekly Customer Service Planning meetings to maintain current knowledge of resident status and to ensure that the team is meeting resident needs. Contacts resident's family when changes in service are necessary.
- Identifies opportunities for service improvement through routine personal contact with the residents and facility staff, by analyzing available data, by monitoring of resident/family/co-worker concerns and suggestions.
- Responds promptly to resident and family complaints or concerns and attempts to resolve issues to mutual satisfaction.
- Promotes the programs sponsored by Country Meadows designed to enhance resident's well being and independence.
Responsibilities to Co-workers Ensures that systems are in place to recruit, interview, and hire people who are qualified and suited for their positions. Supports and participates in meaningful co-worker orientation. Ensures that responsible team members adequately prepare new co-workers to assume their work duties. Ensures adequate staffing consistent with resident needs and budgetary guidelines. Maintains complete and up-to-date co-worker files. Leads and supervises the management team by example, encouraging teamwork, promoting the Foundation Principles and Country Meadow's philosophy of customer service. Motivates the staff to perform consistent, quality work and maintains high co-worker satisfaction through regular communication, individual coaching, celebration of achievement, and learning from mistakes. Provides "open door" to co-workers addressing any concerns or grievances. Oversees and participates in the continuing education and development of co-workers and maintains appropriate training documentation. Ensures appropriate response and follow up to on-the-job injuries as reported by co-workers. General Facility Management - Communicates and upholds the policies of Country Meadows. Ensures compliance with the regulations of all licensing authorities and regulatory agencies.
- Manages resources to meet team targets which include budget management, resident census, co-worker retention, customer satisfaction and customer wellness.
- Maintains up-to-date and complete resident files.
- Oversees the maintenance of facility and grounds to provide attractive and comfortable surroundings and to ensure safety and security of residents, staff and visitors.
- Collaborates with resource staff and encourages same of team members to be sure that resident services are as effective as possible.
- Completes and submits all reports as directed.
- Assists in the marketing of the campus for both residents and co-workers by: o Conducting facility tours and initiating relationships in the absence of marketing director or employment representative.
o Developing relationships with local referral sources and community groups. - Enlists the services of consultants including medical director, rehabilitation professionals, beautician and, others as needed. Maintains contracts and routinely monitors their services for value and satisfaction.
- Encourages communication among supervisory team members both informally and formally through regular meetings, attendance at quarterly meetings and others as needed.
Critical success factors: - A customer service focus and application of such in daily interactions.
- Leadership qualities that inspire others to respect and contribute to the shared vision for success.
- Well developed decision making skills for business and people related success.
- Successful experience with conflict management and problem solving.
- Recognition of the value of individual contribution to team productivity and commitment to helping co-workers develop their personal and professional talents.
- Effective communication skills encompassing one on one as well as group presentations.
- Flexibility and adaptability to allow for the unexpected in meeting resident or co-worker needs.
- Demonstrated skill in interviewing, hiring, training, supervising, and evaluating.
Requirements Work environment: This position requires the individual to: - Stand/walk up to six hours per day.
- Sit up to four hours per day.
- Occasionally support up to 50 lbs.
- Occasionally lift/carry up to 20 lbs.
- Occasionally kneel, bend, and reach.
- Secure proper assistance for transferring and lifting of residents as needed.
Minimum qualifications : - Previous management experience in healthcare or service related business. Responsibilities to have included: budget preparation and management, supervision of at least five people with various functional responsibilities, successful interaction with customers (residents, patients, clients) and the general public.
- Minimum of an Associates Degree. College degree in business or human service field preferred.
- Certification/Licensure: Must be able to earn certification as assisted living administrator as required by state regulations in the allowable time limits.
- General: Meets all requirements for health, criminal background check, drug testing.
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