Westmont Living, Inc., a premier provider of assisted living and dementia care has an opening  in our community in Roseville, California. We are seeking an exceptional leader (Resident Services Director) to continue to lead the community's established  care team at being one of the best assisted living and memory care programs in the area. Westmont where our people come first; is not about being big, but about being good

Resident Services Director, Basic Duties

This position is responsible for directing, controlling, managing, and effectively assuring that systems are in place to provide for:

• Direct, supervise and develop and implement resident care systems
• Interview potential residents and families in a timely manner to allow a smooth move in to the community
• Complete pre-placement assessments and needs and service plans; inputs obtained data into the Right Click system
• Assure resident care and services meets acceptable standards and follows best practices and assess resident care rates in Right Click to assure accuracy
• Monitor and update service plans monthly and at change of condition
• Perform hospital, SNF and rehabilitation visits and assess all current residents using these services
• Create and maintain appropriate and adequate staffing schedules at levels within budgetary, state, and policy guidelines to meet resident needs
• Provide supervision, training, counseling, managing, coaching and evaluation of staff to assure proper resident care
• Develop care assignments in accordance with resident care needs and staffing schedules
• Monitor payroll report weekly and all overtime. Review time punch detail daily and report any changes promptly to Administrative Assistant
• Read and monitor daily Resident Information Log, documenting any significant incidents in resident file
• Oversee and supervise the medication program according to state regulations and policy
• Review physician's reports on all new residents and clarify information as needed prior to resident move-in
• Obtain yearly physician's reports on residents with a dementia diagnosis and updated physician's reports for those residents with a significant change in condition
• Maintain regulatory compliance with all agencies and adhere to company policies and procedures
• Assure proper documentation meets standards of practice
• Work with families and residents to address their concerns about service and/or care issues
• Manage and monitor department budget. Operate within established budgetary guidelines and according to current community census.
• Communicate resident care needs with physicians and other health care providers and obtains medical records necessary to determine potential resident's appropriateness for community and to develop needs and service plans
• Train new and existing staff in regards to regulatory standards and policy and procedures, and participates in department-specific New Staff Orientation
• Coordinate and communicates resident care needs with resident and their responsible party
• Contact family, responsible party and physician regarding any change in resident's condition
• Market the community during visits to hospital, SNFs, rehabs, etc.
• Assess regularly the physical, mental, social, emotional, and functional condition of all residents
• Accessible to be on call to staff per schedule with Executive Director
• Communicate professionally with physician, pharmacy, home health agencies, vendors, and family members as needed
• Weekend responsibilities required and cover uncovered shifts in emergency situations, working shifts as needed
• Incorporate the use of community resources and services where applicable and allowed by state regulations
• Manage all operational needs of the community when acting as Manager on Duty.
• Report any significant incidents on appropriate forms as well as to the Executive Director, Support Center, and licensing and other state agencies
• Attend and participate in scheduled in-service programs, training programs and staff meetings
• Perform all duties to exemplify and champion Westmont Living's Mission, Vision and Values.
• Perform other duties as assigned